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Find answers to the most frequently asked questions
Ratetik Help Center provides clear and reliable answers to the most frequently asked questions about company ratings, reviews, user accounts, subscriptions, payments, and data security. This section is designed to help users and businesses understand how the Ratetik platform works, how to manage profiles and reviews, and how we ensure transparency, trust, and compliance across the marketplace.
No. RATETIK never sells or shares user data with third parties. You can control visibility settings directly in your profile.
Yes. Company representatives can reply publicly to client reviews, turning feedback into communication and reputation growth.
Users can edit their own reviews within 48 hours after posting. RATETIK may remove reviews that violate platform policies (e.g., false information, offensive content).
Each rating contributes to the company’s average score. Weighted algorithms take into account recency, user credibility, and verified purchase data (where applicable).
We accept Stripe, and major credit/debit cards. All transactions are encrypted for maximum safety.
Yes, unless you disable auto-renewal in your account settings.
Yes, invoices are automatically generated and available for download in your account’s payment section.
Refunds may apply in exceptional cases (duplicate payments, technical errors). Please contact our support team within 7 business days.
A mobile version is fully optimized for smartphones, and our app will be available soon on App Store and Google Play.
